![]() I like that I can print the transcript to keep for future use should I run into the same problem and forgot what I had done the first time. No matter how big or how small my problems are they are very professional and knowledgeable. I find it very helpful in having live chat and the tutorials available to access at any time I need them. I am thankful for the availability of being able to communicate with the support team about any immediate issues or problems I may be having. ![]() I like having access to the support team at anytime I needed them. I enjoy the fact that I can print reports for different cost. My overall experience with this software is the new features and changes to the software that helps me to be more efficient in my job. In fairness, I did not call customer service because I am not interested in waiting until beta test flaws are corrected and re-released. This indicates a team that is not supporting their product with needed releases. Since this app has been in use for several months now (as of December 12, 2015), they also should have had time to fix the flaws and re-release the software. The iPhone app must not have been beta tested with a large number of users to catch these flaws, because they should have been easy to correct. Those are only a few of the problems I found with it. You can not over-ride time entries with corrected time or make time entries that were not clocked by the app itself on the iPhone. The clock that shows at the top of the screen only counts time while the iPhone is awake (although you find out later that the time was actually being counted in the background even though the time count of the face of the app was wrong). If you shut off the app before hitting the "save" key, it loses the time (the entire data entry) for the time you are tracking. Bill4Time in the iPhone has several problems. I am working as a solo practitioner between GC positions, and I just wanted an app that could act like a clock in my pocket, easily tracking time billed to clients. I have had the trial version of Bill4Time installed on my iPhone for two weeks.
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